How long does it take for me to receive my order?
We strive to deliver your orders as quickly as possible. However, due to weekends and public holidays, it may take a little longer than usual. Because our products are made on order, the production time is 1-3 days. Every order is therefore sent within 3 working days. Cases will often be delivered a bit faster than clothing due to the complexity of production. The duration of the delivery depends on the country to which it must be sent.
What payments do you accept?
We accept the following payment methodes: Bank transfer, Credit Card, iDeal, Giropay and Apple Pay. Everything will be processed through our payment provider Mollie B.V.
Is it safe to buy from this site?
Part of my order is missing or incorrect, what now?
If an item is missing from your order please contact our customer services team via email or Facebook messenger with your order number and the name of the missing item. We will do our best to solve this issue as quickly as we can.
I own a store and I’m interested on selling your socks, how can I reach out to you?
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Do you ship to my country?
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What are your opening hours?
Since we are a webshop you are always able to order something form our store. For questions and service related questions we have the following opening hours: Monday to Friday, 9am – 6pm. Saturday 10am – 6pm. Sundays and holidays closed.
How can I reach Keppninni?
For information about your order status, payments and shipment, send us a mail to firstname.lastname@example.org. For business inquieries, send us a mail to email@example.com. We are always open for collaborations and partnerships. For refunds, returns, exchanges and further product support send us a mail to firstname.lastname@example.org. We try to answer every e-mail within 48 hours on business days.
How do you handle my privacy?
What is your returns & exchange policy?
For information about our returns and exchanges policy please visit the returns and exchanges page.
Where is Keppninni located?
Keppninni is located in The Netherlands. We have an office, which is not open to visitors, in Capelle aan den IJssel. Do you want to visit us? Send us an email at email@example.com so we can make an appointment.